Where are you located?
We are an Australian owned and operated company. All items are shipped from our Australian warehouse.
How long will my order take to arrive?
Orders with cleared payment received before 2pm (South Australian time) on all SA business days will be shipped the same day. Please refer to our Delivery Information page where you can calculate estimated shipping times and view more information.
Are the products on your site in stock?
Yes. Partyrama Group works hard to maintain accurate stock levels so the items you buy are on-hand and ready to ship to you immediately.
If an item has sold out, it will be displayed as either "Out of stock" or "Discontinued product". If the item is discontinued, then the item is out of stock, and we will not be restocking. Otherwise, if it is simply out of stock, we will restock it as soon as possible.
How can I pay for my order?
Partyrama Group has various payment options for your convenience. We currently accept Visa, Mastercard, American Express, Afterpay, PayPal, and Direct Deposit payments. These options will be presented to you at the checkout and you can choose the option that suits you best.
Where do I apply a coupon code?
Enter your coupon code in the 'Apply Coupon Code' drop-down box when viewing your Shopping Cart.
How do I use my store credit?
You will be given the option to use your store credit in the payment section at checkout if you are logged in to your account.
Can I pick up my order?
Unfortunately, we do not offer a click and collect option at this time.
How do I cancel/modify my order?
Once your order has been submitted it goes directly to our warehouse for processing. If you need to cancel or modify your order you need to contact us immediately to determine if we can accommodate any changes. We will try to help, however, please understand we have an extremely quick turnaround time and high volumes of orders so requests to alter an order are not always possible.
Do you accept returns?
Yes, at Partyrama Group, customer satisfaction is of the highest importance to us. We understand that sometimes you may have over-ordered, changed your mind, or an item might not be exactly as you imagined, and for that reason we happily accept returns.
Please refer to our Return Policy for more information.
What do I do if I have received damaged/incorrect merchandise?
You must notify us immediately if you have received a product that is defective, incorrect, or significantly did not match the description. You will be entitled to a credit, refund, or replacement.
Please see our Return Policy for more information.
What do I do if I receive my order and an item is missing?
Our digital packing system is designed to ensure you receive everything you ordered. If you believe your order is incomplete, please ensure you look thoroughly through the entire order and any packaging materials. Any claims of missing items must be reported before any packaging from the order is discarded and within 30 days of receipt of your order. Disposing of any packaging before reporting a missing item will void any claim.
If you are still unable to locate the item, please Contact Us for further assistance.
My question isn't listed here
We look forward to being able to help with your enquiry. Please visit our Contact Us page.